When contemplating digital telephone techniques, many SMBs discover themselves evaluating Nextiva and OpenPhone. At first look, the OpenPhone pricing plans appear decrease, but it surely’s essential to think about what options you’re getting at every worth level. 

So, does OpenPhone have all of the options your small business wants at a worth level you’re proud of? Let’s take a better look. 

OpenPhone Plans & Pricing

OpenPhone is a cloud-based communications platform that gives voice and messaging capabilities for companies of all sizes. It’s a dependable service with fundamental functionalities that could be excellent for a small or medium-sized enterprise (SMB).

Let’s dive into their pricing plans.

Starter plan: $15/month per person (billed yearly)

The Starter plan is right for small companies which have comparatively easy communication wants and don’t conduct important enterprise communications outdoors the U.S. or Canada. 

Options of the Starter plan embrace: 

• One new native or toll-free telephone quantity per person
• Port telephone numbers from different carriers
• Voicemail-to-text transcripts 
• Limitless calling and messaging to U.S. and Canadian numbers (topic to further charges)
• Worldwide calling and messaging
• Shared telephone numbers with a restrict of 10 customers
• Snippets and AI message responses
• Guide name recording, auto-replies, and scheduled messages
• Integration with electronic mail, Slack, Zapier, Google Contacts, and webhooks (beta)
• Commonplace help

Marketing strategy: $23/month per person (billed yearly)

This plan can profit SMBs that plan to develop or those who want barely extra superior and collaboration-focused options. 

The Marketing strategy contains the whole lot within the Starter plan, plus the next: 

• Limitless shared telephone numbers
• Computerized name recording
• Telephone menus
• AI name summaries and transcripts
• Group calling, name transfers, and customized ring orders
• Integration with HubSpot, Salesforce, and Gong
• Analytics and reporting
• Commonplace help

Enterprise plan: Customized pricing — contact gross sales for extra data

The Enterprise plan can profit scaling SMBs or giant companies which will want further help or customization choices. Nevertheless, it doesn’t supply many extra advantages than the Marketing strategy.

The Enterprise plan contains the whole lot within the Marketing strategy, plus the next: 

• Customized contract and pricing
• Devoted Account Supervisor
• Audit log
• Precedence help — pushes your help wants forward of accounts with commonplace help 

Add-ons (throughout all plans)

OpenPhone clients can select from any of the next add-ons to incorporate within the month-to-month plan of their alternative:

• Extra telephone numbers: $5 per quantity, monthly
• Worldwide calls and messages: Billed per minute or message (charges fluctuate by nation)
• Automated messages by way of Zapier: $0.01 per outgoing textual content message 

Nextiva Plans & Pricing

Nextiva’s pricing mannequin affords extra versatile plans, which fluctuate barely relying on the variety of customers. This makes Nextiva a robust alternative for companies that wish to scale, as its pricing stays reasonably priced alongside development. 

For the perfect price, we advocate selecting an annual billing possibility, which is mirrored beneath. Bear in mind, you’ll be able to change your service anytime, so when you discover that your present plan now not fits your rising wants, attain out to your Shopper Success Supervisor.

Nextiva additionally affords contact heart options for companies with rising help or gross sales groups.

Important plan: $18.95/month per person (billed yearly)

Nextiva’s Important plan is right for consultants, startups, or small companies with mature communication wants. 

Key options of the Important plan embrace: 

• Limitless voice and video calling inside the U.S. and Canada
• Simple setup for VoIP desk telephones and entry to cellular apps for these working remotely
• Free quantity porting to switch your present telephone quantity to Nextiva
• Toll-free numbers and 1,000 toll-free minutes monthly
• Auto attendant for fundamental name routing
• Superior name administration, which controls how incoming calls are dealt with
• Voicemail-to-email notification
• Integration with Outlook and Google Contacts
• Limitless web fax
• 24/7 buyer help for any troubleshooting or questions

Skilled plan: $22.95/month per person (billed yearly)

The Skilled plan is well-suited to rising companies with elevated communication and collaboration wants. Businesses, scaling e-commerce shops, and companies with giant buyer help groups can profit from this plan. 

The Skilled plan contains all options within the Important plan, plus the next: 

• Limitless convention requires as much as 40 contributors
• Limitless video conferencing for as much as 250 contributors
• Auto attendant (multi-level)
• Cellular and desktop SMS/MMS for inbound and outbound textual content messages
• Staff collaboration chat messaging
• Display sharing
• Free voicemail to textual content message or electronic mail
• Integration with Salesforce and HubSpot
• Skilled help with onboarding and setup 

Enterprise plan: $32.95/month per person (billed yearly)

The Enterprise plan is a robust digital telephone system and communication answer for giant and enterprise companies with high-volume calls and messages, together with giant contact facilities, monetary establishments, instructional organizations, and healthcare suppliers. 

The Enterprise plan contains all the options within the Skilled plan, plus the next:

• Limitless voice and video conferencing, limitless video convention recording, and limitless contributors 
• Name recording performance, together with computerized name recording
• 10,000 toll-free minutes monthly
• Voicemail transcription
• Voice analytics to supply deeper perception into agent/rep efficiency
• Superior name flows with extra customization choices
• Extra integrations, together with Zendesk and HubSpot
• Single sign-on to make accessing the whole lot easy and handy
• Precedence help out of your devoted account supervisor

Widespread options throughout all of Nextiva’s plans

Whereas every tier provides and improves upon the final, some options are common. Whether or not you solely need the necessities or are in search of enterprise communications, you’ll discover these in each plan:

• Name pop with buyer data, offering key context in regards to the caller at a look
• Customizable name routes to direct inbound calls to the appropriate place or individual
• Superior name administration options, together with name forwarding, name transfers, name ready, and name maintain
• Voicemail-to-text service, turning voice messages into simply accessible textual content messages
• Limitless digital faxing
• 24/7 buyer help by way of chat or telephone

Which Nextiva plan is greatest?

Our hottest plan is Nextiva Enterprise, which affords probably the most options and performance for small and mid-size firms. Along with in depth enterprise communication options, it offers superior integrations with apps like Microsoft Groups, HubSpot, and Zendesk.

If in case you have a smaller funds, try the Nextiva Important plan for the core enterprise communication options like limitless calling nationwide, auto attendants, on-line fax, and extra. You additionally get a cellular and desktop app at no further value for the liberty to work from anyplace.

And suppose you wish to join your on-premises PBX to Nextiva. In that case, we provide versatile SIP trunking as little as $14.95 monthly.

Prime Options of OpenPhone & Nextiva

When contemplating two VoIP service suppliers, it may be useful to match every platform’s key options. 

OpenPhone

OpenPhone’s key options embrace the next: 

1. Native or toll-free numbers: OpenPhone permits every person to have a brand new native or toll-free telephone quantity, which could be very enticing for small companies or startups seeking to set up a presence.
2. Voicemail transcripts: For busy professionals who might not at all times have the time to take heed to voicemails, transcripts could be a fast strategy to keep on prime of messages.
3. Shared telephone numbers: Small groups can handle the identical telephone quantity, which is helpful for collaborative customer support.
4. AI message responses: For companies that wish to guarantee fast preliminary replies to buyer inquiries, AI responses can present rapid engagement.
5. Price-effective plan: With a decrease entry value for the Starter plan (three {dollars} monthly lower than Nextiva), OpenPhone could be extra accessible for startups and small companies.

Nextiva

Nextiva’s key options embrace the next: 

1. Limitless video conferencing: With greater plans providing limitless contributors, Nextiva is appropriate for bigger companies that require in depth video conferencing capabilities.
2. Superior name administration: Options within the Enterprise plan, similar to name recording and voice analytics, are key for companies that want to observe and enhance their customer support.
3. CRM integrations: Nextiva affords integrations with main CRM software program, similar to Salesforce, on two of its plans, which is crucial for companies that depend on CRM for gross sales and customer support.
4. Staff messaging and SMS: These options help a cellular and versatile workforce, enabling staff to speak successfully from any location.
5. Scalability: Nextiva plans are designed to scale with enterprise development, making it a good selection for quickly rising firms.

Expanded Comparability Desk

Which Supplier Is Proper for Your Enterprise?

Selecting between Nextiva and OpenPhone will rely in your present and future estimated communication wants, plans for development, funds, and required options. 

OpenPhone

Startups and small companies that want fundamental VoIP options, calling, messaging, and shared numbers could also be greatest suited to OpenPhone. 

Companies which can be primarily centered on telephone calls and SMS messages can profit from OpenPhone, particularly in the event that they’re open to utilizing an alternate video calling and conferencing answer. 

The platform’s greatest strengths embrace:

• Reasonably priced pricing: OpenPhone’s pricing is barely decrease than Nextiva’s, which could be cost-effective for small companies with restrictive budgets. 
• Simple-to-use design: The platform’s comparatively easy options make it extremely straightforward to undertake and use. 
• Nice collaboration options: There are many nice workspace collaboration options, similar to in-thread workforce messaging, shared telephone numbers, shared contact lists, and group messaging.
• AI options: OpenPhone has some distinctive AI options, together with AI auto-replies. 

Nextiva

Nextiva is a extra well-rounded communications platform, providing SMBs and huge companies fundamental functionalities, superior instruments, and in depth help. All plans help Google Contacts and Outlook integration, and the higher-tier plans embrace integration with Salesforce, HubSpot, Microsoft Groups, and extra. 

It’s additionally price noting that whereas OpenPhone beats Nextiva on pricing alone, it solely does so barely (it’s $3.95 much less for the most cost effective plan, however $0.05 greater for the mid-level plan, and unknown for the Enterprise plan since you need to name for pricing). It’s at all times essential to think about the worth of what you’re getting at every worth level. 

Nextiva’s most vital strengths embrace:

• Sturdy enterprise telephone options: Nextiva’s digital telephone options are terribly strong, together with choices similar to auto-attendants, name routing, name logging, and name recording. 
• Video and voice conferencing: Nextiva affords each voice and video conferencing, with options similar to assembly scheduling, video name recording, and video calls as much as 45 minutes lengthy. 
• 24/7 help: Nextiva’s devoted buyer help workforce is accessible 24/7/365 on all plans. 
• Skilled setup: Nextiva’s Skilled and Enterprise plans include the choice for skilled setup, guaranteeing that you simply and your workforce know how you can get probably the most out of your new communication platform. 

The Remaining Verdict on Nextiva

Nextiva is constantly the popular alternative for rising companies for the next causes: 

• Clear pricing: There are not any hidden charges, our pricing is affordable, and our plans are clear. 
• Scalability: Nextiva’s expansive communications options scale alongside your small business. 
• Skilled-grade communication: With VoIP workplace telephone compatibility and discounted pricing obtainable, Nextiva is prepared for the office. 
• Cellular-ready: Nextiva’s distant and mobile-ready options are important for hybrid and distant workforces. 
• 24/7 buyer help: You’ll be able to at all times get help when wanted as a result of your small business telephone system is rarely one thing you must gamble on. 
• Reliability: Nextiva boasts excessive reliability and uptime, that are vital for companies with always-on communication wants.

OpenPhone FAQs